PRIVACY POLICY

Welcome to the Vocala Ltd privacy policy. Vocala Ltd is a company limited by shares incorporated in England and Wales with registered number 10830274 (referred to as “Vocala Ltd”, “Vocala”, “we”, “us”). Vocala respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data, including when you visit our website (regardless of where you visit it from) at URL www.vocala.co and tells you about your privacy rights and how the law protects you.

Contents

  • IMPORTANT INFORMATION AND WHO WE ARE
  • THE DATA WE COLLECT ABOUT YOU
  • HOW IS YOUR PERSONAL DATA COLLECTED
  • HOW WE USE YOUR PERSONAL DATA
  • DISCLOSURES OF YOUR PERSONAL DATA
  • INTERNATIONAL TRANSFERS
  • DATA SECURITY
  • DATA RETENTION
  • YOUR LEGAL RIGHTS
  • GLOSSARY

Important Information and who we are

This privacy policy aims to give you information on how Vocala collects and processes your personal data through your use of the vocala.co website, including any data you may provide through this website when you sign up to our product and service.

It is important that you read this privacy policy together with any other fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

Vocala Ltd is the controller and responsible for your personal data. We are registered with the Information Commissioner’s Office, registered number ZA563798.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact Details

Our details are: Vocala Ltd, email: social@vocala.co. If you have any complaints or queries about matters affecting your privacy, or any other general data protection matters, then please do let us know by contacting us as set out above and we will endeavour to resolve the problem.

In any event you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. The ICO can be contacted on their helpline number which is 0303 123 1113 between 9am and 5pm Monday to Friday, or by other contact methods as set out on their website. Please go to their website at www.ico.org.uk for more information.

Changes to the privacy policy and your duty to inform us of changes

If you require previous versions of our privacy policies, please contact us. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card detail.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How is your personal data collected?

We use different methods to collect data from and about you including:

  1. Direct Interactions: You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

    • Apply for our products or services
    • Create an account on our website
    • Subscribe to our service or publications
    • Request marketing to be sent to you
    • Enter a competition, promotion or survey
    • Give us some feedback

  2. Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

  3. Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources such as those set out below:

    • Technical Data from analytics providers such as Google
    • Contact, Financial and Transaction Data from providers of technical, payment and delivery services
    • Identity and Contact Data from data brokers or aggregators and from publicly available sources such as Companies House and social media.

How we use your personal data

We may use your personal data:

  • To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
  • To process and deliver your order including:
    1. Manage payments, fees and charges
    2. Collect and recover money owed to us
  • To manage our relationship with you which will include:
    1. Notifying you about changes to our terms or privacy policy
    2. Asking you to leave a review or take a survey
  • To enable you to partake in a prize draw, competition or complete a survey
  • To administer and protect our business and this website
  • To deliver relevant website content and advertisements to you and measure or understand their effectiveness.
  • To make suggestions and recommendations about goods or services that may be of interest to you.
  • To register you as a new customer.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. If you ever have any queries please do contact us. We will always give you an option to unsubscribe from receiving marketing data.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting Out

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out above:

  • External Third Parties as set out in the Glossary
  • Specific third parties listed in the table in paragraph 4 above
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

International transfers

We do not transfer your personal data outside the European Economic Area (EEA).

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

  • Request access to your personal data
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time.

GLOSSARY

Lawful basis means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.